Purchase terms

An eSIM provides mobile data in the countries listed for the plan. The service does not include calls or texts. Data volume, validity and coverage are shown on the plan before purchase.

Delivery is digital and immediate once payment completes. Your eSIM appears under My eSIMs with its QR code and installation details. In the unlikely event delivery fails, the full amount is refunded.

Validity starts when the eSIM connects to a mobile network at your destination — not at the time of purchase. Unused eSIMs can therefore be bought in advance. When validity expires the service ends, and remaining data cannot be saved or transferred.

You normally have 14 days to withdraw under Swedish distance-selling law. For digital content delivered immediately, that right ends once delivery has begun — for an eSIM, that means once it has been installed on a device.

At checkout you accept that delivery begins immediately and that the right of withdrawal therefore ends on installation. An eSIM that has not been installed can be refunded within 14 days.

All prices are in Swedish kronor including VAT. Payment is handled by Stripe; we never store your card details. The amount is charged at the time of purchase.

If the service does not work as promised, contact us as soon as possible at support@svala.se. We will troubleshoot with you and refund if the fault is ours. Poor coverage at a single location within a country is not in itself a fault in the service.

The service is delivered via local operators. We are not liable for interruptions caused by the operator's network, by your device, or by the device being carrier-locked or lacking eSIM support.